Track Your Order

Please contact our Customer Care Team should you have any queries or concerns relating to your order. 

EU Delivery

All orders received will be dispatched the next working day (depending on stock availability and/or order confirmation). Orders are processed and shipped from our Germany distribution centre on working days only (Monday through Friday, excluding bank holidays). During promotional periods please allow up to 2 business days for your order to be processed and shipped. Bondi Sands will not be held responsible for refunding items lost, damaged or stolen during transit.

• Standard Delivery is FREE for all orders over €50, otherwise a flat rate applies.

• A flat rate of €4.90 applies to the following territories: Ireland, Germany, Netherlands, France, Belgium, Spain, Luxembourg.

• A flat rate of €9.99 applies to the following territories: Italy, Austria, Portugal, Finland, Denmark, Sweden, Hungary, Czech Republic, Slovakia, Slovenia, Poland, Romania & Bulgaria.
  
  

  Country	Standard Shipping Cost	Lead Time
  Germany	€ 4.90	2 days
  Netherlands	€ 4.90	2 days
  France	€ 4.90	2 days
  Belgium	€ 4.90	2 days
  Luxembourg	€ 4.90	2 days
  Spain	€ 4.90	2 days
  Ireland	€ 4.90	2-3 days
  Italy	€ 9.99	3 days
  Austria	€ 9.99	5 days
  Portugal	€ 9.99	5 days
  Finland	€ 9.99	5 days
  Denmark	€ 9.99	2 days
  Sweden	€ 9.99	3 days
  Hungary	€ 9.99	5 days
  Czech Republic	€ 9.99	5 days
  Slovakia	€ 9.99	5 days
  Slovenia	€ 9.99	3 days
  Poland	€ 9.99	5 days
  Romania	€ 9.99	5 days
  Bulgaria	€ 9.99	5 days

• All orders are dispatched by the next business day and delivered within 5 business days;

• It is suggested you provide a delivery address where a person will be available to accept your delivery between 9 – 5pm. Otherwise your parcel will be re-directed to the nearest post office / depot for collection;

• Delivery during peak periods such as Bank Holidays, Christmas and promotional periods, as well as orders placed on weekends can experience longer delivery times.

The data registered by the bondisands.eu website in respect of an order will be conclusive proof of the whole of the transactions conducted between Bondi Sands and its customers. In the event of a dispute between Bondi Sands and its customer about an order made on the bondisands.uk website, the data registered by Bondi Sands will be conclusive proof of the details of the transaction. If you do not receive a confirmation email within 24 hours of placing your order please contact us.