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FAQs

Find answers to common questions about shipping, returns, payments, orders and more. Visit our Customer Support Hub for additional help and support.

Find answers to common questions about shipping, returns, payments, orders and more. Visit our Customer Support Hub for additional

When will my order arrive?

All orders received will be dispatched the next working day (depending on stock availability and/or order confirmation). Orders are processed and shipped from our Germany distribution centre on working days only (Monday through Friday, excluding bank holidays).

How much is shipping?

Standard Delivery is free on orders over €50. For orders under €50, shipping rates start from €4.90 and vary by destination. Shipping costs will be calculated at checkout based on your delivery location.

What is your returns process?

If you're not completely satisfied with your purchase, please refer to our Returns Policy for eligibility, timeframes and return instructions.

What payment methods do you accept?

We accept a range of payment methods including Visa, Mastercard, American Express, PayPal/Pay In 4, Apple Pay, Google Pay and other locally available payment options. Available payment methods will be displayed at checkout.

Can I use multiple discount codes or rewards together?

Only one discount code can be applied per order unless otherwise stated. Club Bondi Rewards and promotional offers may be subject to additional terms and conditions.

SUMMER NEVER ENDS
SUMMER NEVER ENDS